Return Policy

Shipping Policy

Shipping Policy

Effective Date: 17/03/2025

At FutureBots, we aim to deliver your orders quickly and securely. Please review our shipping policy to understand our process and timeframes.

1. Processing Time

• Orders are processed within 1-3 business days after payment confirmation.
• Orders received after 16:00pm will be processed after 1 working day.
• Orders placed on weekends or holidays will be processed on the next business day.
• You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

• Standard Shipping: 3-5 business days
• Express Shipping: Please ask for more details
• International Shipping: Please ask for more details

Delivery times may vary depending on your location and carrier service availability.

3. Shipping Rates

• Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
• Free shipping is available on orders over £100 within the U.K.

4. International Shipping

• We ship to select international destinations after confirming with us.
• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
• International delivery times may vary due to customs processing delays.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your package using the link provided in the email or through our website.

6. Lost, Stolen, or Delayed Shipments

• FutureBots is not responsible for lost or stolen packages once they have been marked as delivered.
• If your package is delayed beyond the estimated delivery time, please contact the carrier or our customer service team for assistance.

7. Address Accuracy

• Please ensure your shipping address is correct at checkout.
• FutureBots is not responsible for orders shipped to incorrect addresses provided by the customer.

8. Returns & Exchanges

• If you need to return an item, please refer to our Return Policy for details on the return process.
• Shipping fees for returns may be the responsibility of the customer unless the return is due to a mistake on our part.

9. Contact Us

For any shipping-related inquiries, please contact us at:

FutureBots
Email: welcome@futurebots.co.uk
Phone: 0203-289-0987

Thank you for shopping with FutureBots! 

We appreciate your business and strive to provide a seamless shipping experience.